Shipping policy

Shipping Policy

Effective date: 30 August 2026

At Pavi’s Couture, orders are carefully packed and dispatched from Jolarpet, Tamil Nadu. Please review the following shipping information before placing your order.

Shipping Charges

Within Tamil Nadu: ₹60 per order
Other Indian states: ₹130 per order

The applicable shipping charge will be displayed at checkout before payment. Shipping charges may change for special promotions or unusually large orders, but any applicable amount will be shown before you complete the purchase.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.

If a product is unavailable because of an inventory error, we will contact you and provide an appropriate replacement option or refund.

Delivery Time

Estimated delivery after dispatch:

Tamil Nadu: 2–5 business days
Other Indian states: 4–8 business days

Delivery times are estimates and not guaranteed. Remote locations may require additional time.

Delays may occur because of:

Public holidays
Severe weather
Transport disruption
Courier serviceability restrictions
Incorrect or incomplete addresses
The customer being unavailable
High order volumes or festival periods

Courier Partner

Orders are normally dispatched through ST Courier. We may use another suitable courier service when ST Courier is unavailable or cannot service the delivery location.

Shipping Confirmation and Tracking

Once your order is dispatched, you will receive a shipping-confirmation notification containing the tracking or AWB number.

Courier tracking may take several hours to become active after the parcel is handed over.

If you do not receive tracking information within two business days after dispatch confirmation, contact us with your order number.

Delivery Locations

We currently deliver only to serviceable addresses within India.

Some PIN codes may not be serviceable. If we cannot deliver to your address, we will contact you and provide an appropriate alternative or cancel and refund the affected prepaid order.

Address and Phone Number

Customers must provide:

Complete name
Correct mobile number
House or door number
Street and area
City, state and PIN code
A nearby landmark where necessary

Please verify your address before completing the order.

Address changes can be accepted only before packing or dispatch. Once the parcel has been handed to the courier, we cannot guarantee an address change.

Delivery Attempts

The courier may contact you before delivery. Please answer delivery calls and ensure someone is available to receive the parcel.

If delivery fails because the customer is unavailable, the address or phone number is incorrect, the parcel is refused, or the parcel is not collected, it may be returned to Pavi’s Couture.

For re-dispatch, the customer may need to pay the applicable shipping charge again.

If a prepaid order is returned to us because of customer-related delivery failure and the customer does not want re-dispatch, any approved refund may exclude the actual forward and return courier charges where permitted by law.

Damaged or Tampered Parcels

If the parcel appears visibly damaged, opened, or tampered with at delivery:

Take clear photographs or a video before opening it.
Record a continuous parcel-opening video showing the shipping label and sealed package.
Contact us within 7 calendar days of delivery.
Keep the product, tags, invoice, courier packaging and shipping label.

For confirmed damaged, defective, missing, or incorrect products, the resolution will follow our Refund and Return Policy.

Delayed or Lost Shipments

If tracking has not updated for an unusual period, contact us and we will raise an enquiry with the courier.

A shipment will be treated as lost only after the courier confirms the loss. If a prepaid parcel is officially declared lost, we will offer a replacement subject to availability or issue a refund.

Cash on Delivery

Cash on Delivery is not available.

All orders must be paid in advance using the payment methods displayed at checkout, which may include UPI, credit cards, debit cards, net banking and supported wallets through Razorpay.