Refund policy

We want you to receive the product you ordered in good condition. Please read this policy before purchasing.

Eligibility Window

You must contact us within 7 calendar days from the recorded delivery date to request an eligible return or exchange. Requests received after this period may not be accepted unless required by applicable law.

Eligible Cases

We will provide an appropriate remedy when:

  • The product is damaged or defective on arrival

  • You receive a different product, colour, size, or quantity from what you ordered

  • A material part of the order is missing

  • The delivered product is materially different from its description

  • A size exchange is requested within the eligibility window and replacement stock is available

Depending on the circumstances, the remedy may be replacement, exchange, repair where suitable, store credit, or refund. Your statutory rights for defective, deficient, falsely described, spurious, or incorrectly supplied goods are not restricted by this policy.

Conditions for Return or Exchange

Except where the product arrived damaged or defective, the item must be:

  • Unused, unworn, unwashed, unaltered, and free from stains, odour, perfume, makeup, or damage

  • Returned with the original tags, accessories, and packaging

  • Accompanied by the order number or proof of purchase

  • Packed securely to avoid damage in transit

We may decline a return or exchange if the item does not pass inspection or is returned in a condition caused by use, washing, alteration, mishandling, or failure to follow care instructions.

Size Exchanges

Size exchanges are accepted for eligible unused products when the requested size is available.

  • The customer is responsible for return shipping and re-dispatch shipping for a size exchange.

  • We recommend contacting us before ordering if you need help with garment measurements.

  • If the requested replacement size is unavailable, we may offer another available product or store credit. Any refund required by applicable law will still be honoured.

Damaged, Defective, Missing, or Incorrect Items

If we confirm that the product was damaged, defective, missing, or incorrectly supplied, Pavi’s Couture will bear the reasonable return and replacement shipping cost. We may ask for photographs, a parcel-opening video, the courier label, and other information needed to verify the claim.

Do not send a product back before receiving return instructions from us. Unauthorised or collect-on-delivery returns may be refused.

Non-returnable Cases

Returns or exchanges are generally not accepted for:

  • Change of mind, dislike of colour, or preference after delivery

  • Minor colour differences caused by photography, lighting, screen settings, or display calibration

  • Minor variations in print placement, weave, texture, stitching, or measurement that are normal for the fabric or manufacturing process

  • Products damaged through wear, washing, alteration, ironing, misuse, or failure to follow care instructions

  • Items returned without original tags or in used, washed, stained, perfumed, or altered condition

  • Products marked Final Sale, if this restriction was clearly shown before purchase and the product is not defective, damaged, or incorrectly supplied

  • Customised or altered products, except where defective or different from the agreed specification

Nothing in this section excludes remedies that cannot legally be excluded.

Combo and Promotional Orders

For a combo or multi-buy offer, the promotional price depends on purchasing the stated quantity. If a return is accepted for only part of a non-defective combo, we may recalculate the retained products at the applicable single-piece price and refund the remaining eligible balance. For a damaged, defective, missing, or wrong item, we will offer a fair remedy without removing your statutory rights.

How to Request a Return or Exchange

  1. Email paviscouture@gmail.com or WhatsApp +91 9600464588 within 7 calendar days of delivery.

  2. Provide your order number, reason for the request, and the required photographs/video.

  3. Wait for our confirmation and return instructions.

  4. Send the approved item to the return address provided by our support team.

  5. Keep the courier receipt and tracking number until your request is completed.

Please do not return products to the address shown on a courier label without confirmation; the approved return address may be different.

Inspection and Refunds

After the returned item is received, we will inspect it and notify you whether the request is approved. Approved refunds will be initiated to the original payment method, unless another legally permitted method is agreed with you.

We aim to initiate approved refunds within 5–7 business days after inspection. Banks, card issuers, UPI providers, and Razorpay may require additional time to credit the amount. Original shipping charges are refundable when the entire order is returned because of our error, a confirmed defect, or where otherwise required by law. For voluntary size exchanges or other non-defect cases, original and return shipping charges are not refundable.

Failed Delivery and Return to Origin

If a parcel is returned because the address or phone number was incorrect, the customer was repeatedly unavailable, delivery was refused, or the parcel was not collected, re-shipping charges may apply. Any approved refund may exclude actual forward and return courier charges where legally permitted. We will not impose a cancellation charge where doing so would be contrary to applicable law.

Order Cancellation by Pavi’s Couture

We may cancel an order because of stock errors, payment verification issues, suspected fraud, an incorrect price caused by a genuine technical error, or inability to deliver to the location. If we cancel a prepaid order, the amount received for the cancelled item/order will be refunded to the original payment method.